Troubleshooting and common questions

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Fixes for sign-in, listings, the AI assistant and your own website.

Signing in

I did not get the code. Check spam, wait a minute, then choose to resend. Make sure you typed the same email address you signed up with.
"We couldn't find an account for this email". Choose Create an account, or sign in with the email you used before. Dealers sign in at dealer.wheewise.com, buyers at www.wheewise.com.
I was sent to another site. Your account's role decides where you belong: dealers are sent to the dealer app.

My vehicle is not visible to buyers. Its listing status must be Active. Internal status does not publish anything.
My shop is not showing as active. It needs 5 published vehicles.
The Finance badge is missing. Turn on Finance available for that vehicle.

"Your Wheewise token is invalid, expired or revoked". Create a new token in Settings, AI assistant access.
A change tool is missing. The token is read-only. Create one with Allow changes.
"Could not reach Wheewise". Check your internet connection; the server needs outbound HTTPS.
The assistant server will not start. It needs Node.js 20 or newer and the token in WHEEWISE_API_TOKEN.

"This website is not allowed to use this key". Add the website's exact address (https://myshop.com, no path) under Settings, AI assistant access, Your own website, or ask the assistant to run set_site_allowed_origins.
The vehicle list is empty. Only Active vehicles appear.
Leads do not arrive. Check the browser's network tab for the error text. A 429 means too many tries; a 400 names the field to fix.
I changed the site key and the site stopped working. Replacing the key stops the old one at once; update the key in your website.

Ask the assistant on the Help page (buyers) or Help in the dealer app (dealers), or file a complaint under Settings, Help and grievance.

Troubleshooting and common questions

Fixes for sign-in, listings, the AI assistant and your own website.

I did not get the code. Check spam, wait a minute, then choose to resend. Make sure you typed the same email address you signed up with.
"We couldn't find an account for this email". Choose Create an account, or sign in with the email you used before. Dealers sign in at dealer.wheewise.com, buyers at www.wheewise.com.
I was sent to another site. Your account's role decides where you belong: dealers are sent to the dealer app.

My vehicle is not visible to buyers. Its listing status must be Active. Internal status does not publish anything.
My shop is not showing as active. It needs 5 published vehicles.
The Finance badge is missing. Turn on Finance available for that vehicle.

"Your Wheewise token is invalid, expired or revoked". Create a new token in Settings, AI assistant access.
A change tool is missing. The token is read-only. Create one with Allow changes.
"Could not reach Wheewise". Check your internet connection; the server needs outbound HTTPS.
The assistant server will not start. It needs Node.js 20 or newer and the token in WHEEWISE_API_TOKEN.

"This website is not allowed to use this key". Add the website's exact address (https://myshop.com, no path) under Settings, AI assistant access, Your own website, or ask the assistant to run set_site_allowed_origins.
The vehicle list is empty. Only Active vehicles appear.
Leads do not arrive. Check the browser's network tab for the error text. A 429 means too many tries; a 400 names the field to fix.
I changed the site key and the site stopped working. Replacing the key stops the old one at once; update the key in your website.

Ask the assistant on the Help page (buyers) or Help in the dealer app (dealers), or file a complaint under Settings, Help and grievance.