This page is for the Wheewise website and the Wheewise app, both run by Wheewise. You can delete your account whenever you want.
Delete it yourself (fastest)
- Buyers: sign in at wheewise.com (or the app), open Settings → Privacy → Delete account. We email you a code to confirm it is you, then ask once more before deleting.
- Dealers: sign in at dealer.wheewise.com, open Settings → Privacy → Delete account. Deleting a dealer account removes the shop, every listing, its chats and its settings.
Can't sign in? Ask us by email
Write to [email protected] from the email address on the account, or tell us the phone number on it, and say whether it is a buyer or dealer account. We may ask one question to check it is really you. We reply within 48 hours and finish within 30 days.
What is deleted
- Your profile, sign-in account, saved vehicles and notification settings.
- Your reviews, notifications and push-notification registrations.
- Photos and voice notes you uploaded.
- For dealers: the shop page, listings and their photos, leads and the shop's chats and reviews.
What stays, and why
- The messages you sent in a chat are replaced with “[deleted]” and your name and photo are removed, so the other person keeps a readable conversation without your details.
- Some records we must keep for security, fraud prevention or legal reasons, such as security logs and complaint records, are kept only for a limited period and then removed. Our privacy policy explains this.
- Dealers: invoices and tax records for completed payments are kept for as long as the law requires, even after the rest of the account is deleted.
- Our service providers hold a copy while they process your data and delete theirs when we ask them to.
