# Troubleshooting and common questions

> Fixes for sign-in, listings, the AI assistant and your own website.

Source: https://www.wheewise.com/docs/troubleshooting

## Signing in

- **I did not get the code.** Check spam, wait a minute, then choose to resend. Make sure you typed the same email address you signed up with.
- **"We couldn't find an account for this email".** Choose **Create an account**, or sign in with the email you used before. Dealers sign in at dealer.wheewise.com, buyers at www.wheewise.com.
- **I was sent to another site.** Your account's role decides where you belong: dealers are sent to the dealer app.

## Listings (dealers)

- **My vehicle is not visible to buyers.** Its **listing status** must be **Active**. Internal status does not publish anything.
- **My shop is not showing as active.** It needs 5 published vehicles.
- **The Finance badge is missing.** Turn on **Finance available** for that vehicle.

## AI assistant

- **"Your Wheewise token is invalid, expired or revoked".** Create a new token in Settings, AI assistant access.
- **A change tool is missing.** The token is read-only. Create one with **Allow changes**.
- **"Could not reach Wheewise".** Check your internet connection; the server needs outbound HTTPS.
- **The assistant server will not start.** It needs Node.js 20 or newer and the token in `WHEEWISE_API_TOKEN`.

## Your own website

- **"This website is not allowed to use this key".** Add the website's exact address (`https://myshop.com`, no path) under Settings, AI assistant access, Your own website, or ask the assistant to run `set_site_allowed_origins`.
- **The vehicle list is empty.** Only **Active** vehicles appear.
- **Leads do not arrive.** Check the browser's network tab for the error text. A 429 means too many tries; a 400 names the field to fix.
- **I changed the site key and the site stopped working.** Replacing the key stops the old one at once; update the key in your website.

## Still stuck

Ask the assistant on the [Help page](https://www.wheewise.com/help) (buyers) or **Help** in the dealer app (dealers), or file a complaint under **Settings, Help and grievance**.